Donation Refund & Return Policy

Definitions

The following terms are used in this policy:

• Platform: Refers to Daan Mitra and its services offered via https://daanmitrafoundation.com/.
• Donation: Monetary contribution made by a donor through the Platform to support a campaign/cause.
• Campaigner / Beneficiary: The individual/NGO/trust/society/institution raising funds through the Platform.
• Payment Partner / Gateway: Third-party payment services used to process donations.
• You / Donor: The person or entity making a donation through the Platform.

Donation Refund Policy

Donations are charitable in nature. However, refund requests may be considered only in exceptional cases, such as:

• Duplicate transaction (same donation paid twice).
• Incorrect amount due to an evident technical error during checkout.
• Payment marked successful by the gateway but donation not recorded on the Platform (subject to verification).

Conditions for Refunds

Refund requests must meet the following conditions:

• The request is made within 7 days of the donation date.
• You share valid details like transaction ID / payment reference, donor name, registered email/phone, and the reason for the request.
• The transaction is verified with the payment gateway records and Platform logs.

Note: If the Campaigner/Beneficiary has already utilized the donation for verified expenses, refunds may not be possible.

Refund Request Process

If you wish to request a refund, contact us using any of the following methods:

• Email: support@daanmitra.example (dummy)
• Phone: +91 90000 00000 (dummy)
• Contact Form: Contact Us

If approved, refunds are generally initiated within 14 days using the original payment method. Any bank/payment gateway settlement timelines are outside our control.

In-Kind Donations

If a Campaigner/Beneficiary accepts in-kind donations (food, materials, supplies, etc.), please note:

• In-kind donations typically cannot be returned or exchanged once delivered/accepted.
• Please confirm suitability (type, quantity, condition) before donating to avoid inconvenience.

Recurring / Monthly Donations

If you wish to cancel a recurring (monthly) donation, please request cancellation at least 7 days before the next scheduled charge so the upcoming debit can be stopped in time (subject to gateway rules).