Privacy Policy

1. About Daan Mitra

Daan Mitra is a platform that helps donors support meaningful causes and helps campaigners raise funds. We only collect data that is required to run the platform, process donations securely, prevent fraud, and provide receipts/updates.

2. Information We Collect

Depending on how you use the platform, we may collect:

• Identity & Contact: name, email, mobile number.
• Donation details: amount, date/time, campaign supported, receipt details (as applicable).
• Tax details (if applicable): PAN and address details provided by you for issuing tax receipts.
• Campaigner details: basic profile, organization details, and verification information submitted for compliance.
• Technical data: IP address, browser/device info, pages visited, and basic analytics logs.
• Communication: messages you send via forms/support and our responses.

3. How We Use Your Information

• To process donations and issue acknowledgements/receipts.
• To send important updates (payment confirmations, receipts, campaign updates, verification OTPs).
• To verify campaigners and maintain platform safety and trust.
• To prevent fraud, abuse, and unauthorized transactions.
• To improve platform performance, user experience, and support quality.
• To comply with legal obligations, audits, and applicable regulations.

4. Payments & Third-Party Services

Payments are processed using secure third-party payment gateways. We do not store your full card/banking credentials on our servers. Payment providers may collect and process data according to their own privacy policies and security standards.

We may also use trusted vendors for services like email/SMS delivery, analytics, cloud hosting, and security monitoring. These vendors are permitted to process data only to provide services to us and must protect it appropriately.

5. Cookies & Tracking

We may use cookies and similar technologies to keep the site functional (session/login), improve performance, remember preferences, and understand traffic patterns. You can control cookies through your browser settings. Disabling cookies may affect some features.

6. Data Security

We take reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure. Please use the platform responsibly and do not share OTPs or sensitive information with anyone.

7. Data Retention

We retain data only as long as necessary for platform operations, compliance, audits, dispute handling, and legal requirements. Some donation records may need to be kept for statutory purposes even if you request deletion.

8. Your Rights

You may request (subject to applicable laws):

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of data (where legally permissible).
• Withdrawal of consent for marketing communications (if any).

To exercise these rights, contact us using the details below.

9. Children’s Privacy

Daan Mitra is intended for users who can legally donate or create campaigns. If you believe a child has shared personal data with us, please contact us and we will take appropriate action.

10. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the platform indicates acceptance of the updated policy.